FAQs
How do you value my Item?
Our valuation team look at the information you've provided and make you the best offer we can based on our knowledge of its value on other marketplaces. Our offer to you is also based on the condition of your item and the price we think we can resell it for. We offer you the best price we can.
What condition is my item in?
When you submit our form, you can tell us the condition of your item based on the following 5 grades:
Brand new: The item is unworn, and comes with the original tags attached.
Excellent - like new: The item is like new, it has no flaws and very minimal signs of wear.
Good - Light Wear: The item has been worn and has minor signs of wear on close inspection, but not marks, stains or other imperfections that are visible from a distance.
Worn - Minor Flaws: It's well worn, and has plenty of life left in it. Minor holes, rips or stains are ok, providing they can be repaired.
Poor Quality: We will do our best to repair and resell these items, but most of them are recycled. We don't accept many poor quality items, but occasionally it makes sense for us to do so.
Can I have store credit instead of cash?
Of course! All our offers include a store credit value, which is usually higher than the cash offer, and can be used on any item from our store.
How do I receive my payment?
Cash payments are made by bank transfer, but we can also make payment to you via Paypal (just let us know). This way there is no fees and you maximise the money that you receive for your item.
